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Clinical Solutions Blog

How to Schedule More Patients (without adding more space)

Posted by Rick Lau on Nov 1, 2016 5:00:00 PM


In my coaching program, I'm helping one of my clients expand into a larger space. He's upgrading to 3600 SF and now has close to 30 clinicians.

Since I've been working with this client, he has been growing at a rate of 15% each quarter and is seeing record profits flooding in.  In addition, he has over 40 Google reviews with a 4.6 rating.

Another great indicator of the solid business platform we’ve been building is, he hasn't had a single clinician leave in the last two years. He also has a bench of physiotherapist and chiropractors lined up to work with him in future when new clinician places open up.

If you're like most clinics, you may currently have between 1500 to 2500 SF, that’s pretty standard. If you work with me in my Clinic Accelerator Program, we would flood your clinic with new patients, and pretty soon, just like my client above, you will run of room at your clinic.

The obvious solution would be to slash patient appointment times and see more patients in one hour. But we know how difficult it can be to convince your clinicians to do that. And, your focused on great customer service so you don’t really want to cut into patient time.

The other obvious solution is to get more space and expand your clinic. But then there’s negotiating new leases, working out new locations, not to mention the great expense involved that you’re not yet ready for.

So, how can you schedule more patients without having to add more space or another clinic location?

The answer is to systemize and optimize your space. And I’m going to share exactly how to do that.

We’ll talk about:

  • Optimizing your schedule to increase booking rates
  • How flex rooms can open up ample opportunities and how to set them up
  • 4 effective ways to schedule more patients
  • How to get your clinicians onboard with the new changes

Let’s go.

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Topics: Time Saving Tips

Be Faster: Get More Done in Less Time

Posted by Rick Lau on Aug 16, 2016 5:00:00 PM

Something I (very) often hear people who work in healthcare businesses complain of, is the amount of time it takes to do everything, and that they just don’t seem to have the time needed to get everything done.

Sound familiar?

If you work on the administrative team, you are so busy you barely have time to answer the phones and do your accounts receivables. If you're the clinic owner, you’re with patients 30 hours a week and only left with 10 hours a week to work on your business and pick up all the other pieces in the clinic as well.

Trust me, I KNOW busy!

On the business side:

  • I run CSC, an eCommerce business that is growing 70% annually
  • I own 2 physiotherapy clinics in Alberta
  • I help clinic owners with the Canadian Physiotherapy Association
  • I have a consulting business where I help clinic owners with marketing
  • I own a software business that helps businesses answer more calls

On the personal side:

  • I just recently moved back to Victoria  
  • We had a baby, well, Kylie, our baby girl is now 18 months old and still isn't sleeping through the night!

Like I said, I KNOW busy!

In this post, I’m going to show you:

  • Exactly how I organize my day to get so much done
  • How to focus business to the right places
  • Effective time saving hacks to help you get more done in less time

Ready? Let’s go.

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Topics: Time Saving Tips

Be Better At The Front Desk: 5 Easy Tactics You Should Know

Posted by Rick Lau on Jul 28, 2016 11:00:00 AM


Working on the front desk at a healthcare clinic is very challenging, right?

You have new patients coming for the first time, patients who want to pay and schedule appointments for next week, phone calls coming in asking you whether you offer shock wave therapy, phone calls for new patient appointments, laundry that needs to be washed and folded for your busy massage therapists, patients who want to try and buy that knee brace recommended by the physiotherapist, and you need to order your monthly clinic supplies.

Yes, to say you are busy is an understatement. And it doesn’t end there!

You’re also responsible for being the clinic ambassador, promoting all the clinic services and products. You’re equally responsible for the patients healthcare recovery. The emotional support you provide to patients is crucial, so you always have to be on top of your game. After all, patients coming into the clinic are in pain and they want to be around positive, friendly people.

And it doesn’t end there either!

On top of all of that, you still have to do billing and enter payment details into your clinic management software so you can balance at the end of the day and keep everything on track. 

The list of "to do’s" is always so long and often you struggle to get it all done. And, with all the demands, you can’t help feeling wiped off your feet at the end of each day.

How can you get all of this done by just working 8 hours per day? Is there an easier way to manage it all?

Yes, as a matter of fact there is.

In this post you’ll learn:

  • Practical tips from Courtney who has mastered the front desk and has 18 clinicians working at her clinic
  • Why it’s so important that you get more efficient front desk systems
  • 5 easy tactics to help be better and faster at the front desk 
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Topics: Time Saving Tips

How to Run Your Own Practice and Effectively Treat Patients at the Same Time

Posted by Darryl Yardley on Aug 10, 2015 7:29:00 PM

With owning a physiotherapy, a chiropractic or massage therapy clinic, there are many demands placed upon you from every direction, business and patients alike. If you’re not careful, you can find yourself falling short in both arenas.

If you’re not careful you can see the business functions decline, and you can also find that your attention to patient treatment is not as passionate or thorough as it once was, leading to lack of patient satisfaction and eventual loss of business. As you can imagine, it’s not an ideal position to find yourself in.

In my role as the chair of private practice division at the Canadian Physiotherapy Association, and as a practice advisor for a physical therapy group of 20 clinics, I’ve seen many clinic owners over the years succeed and fail. I understand that it’s a challenge to treat patients and attain a healthy income for your practice. But it is possible. 

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Topics: Time Saving Tips

How Many Hours do you Waste Ordering Therapy Supplies?

Posted by Silvana on Dec 30, 2014 7:24:00 PM

We have surveyed many clinic owners and learned how inefficient most clinics are with ordering their monthly supplies. In fact, we ran the numbers and results show what it's actually costing clinics to order supplies. How does your clinic compare?

If you want to crush your competitors, you should always be finding ways to free up your time so you can grow your business. This article is awesome because it gives you insight on what your time is worth when it comes to ordering monthly supplies. 

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Topics: Time Saving Tips

Stop Wasting Time: 4 Quick Ways to Free Hours Every Month

Posted by Rick Lau on Dec 26, 2014 1:59:00 PM

Your time is money, so stop wasting it.

Here at Clinic Supplies Canada (CSC) the aim is not just to ‘sell’ you products, the aim is to help you run a highly successful practice. One way we do that is by sharing valuable clinic owner tips that can help you be more efficient – saving you time and money – it’s something we all want right?

More time and more money is an asset to any physiotherapy, chiropractic, or massage therapy clinic.

Something I hear clinics complain of time and time again is the amount of time it takes to organize clinic supplies. They often tell me they don’t have a lot of time but their checklist is massive.

And on top of that, it seems like the need for supplies is never ending. You just ordered something and the next thing you know, you’re out of supplies and needing to do a new order again.

I want you to get out of this ordering rut. So today I’ve got some tips and advice on how you can save 5 hours each month and take ordering supplies from being a hassle, to being a well oiled, organized, efficient machine.

That’s one of the main things we love to share here on the CSC blog – is how to put systems in place. With better systems and processes in place, we can always save valuable time and money.

So let’s dig in and see how we can do it with the task of clinic supplies.

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Topics: Time Saving Tips

6 Hidden Costs Suppliers Make You Pay Later

Posted by Silvana on Dec 13, 2014 11:58:00 AM

Having a practice is a whole lot of work. On top of that, time-strapped you is constantly on the lookout for the lowest price for your monthly supplies! Maintaining your clinic already requires you to spend endless hours that you simply don't have - but here you are, doing all this work for discounts that, I'm afraid my friend, don't even exist. 

Get an insider view of the clinic supply industry and find out the 6 hidden costs that can leave you broke when ordering your monthly supplies:

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Topics: Time Saving Tips

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