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Clinical Solutions Blog

Supercharge Your Reference Check to Avoid Hiring a Toxic Employee

Posted by Rick Lau on Feb 24, 2015 1:00:00 PM


Just about every company has one. The workplace bully, the perpetual complainer, the know-it-all. These are all examples of the co-worker from hell. As a clinic owner, you should be very cautious of who you hire in your clinic. Hiring the wrong physiotherapist, chiropractor, or office manager can destroy the clinic’s reputation that you’ve worked so hard to build - ultimately affecting your bottom line. 

Determining whom to avoid and whom to hire isn’t easy. So how do you minimize your chances of hiring a monster? Simply put - a honest reference check. Past performance is often the best indicator of future performance, therefore, reference checks are vital to the selection process. Hiring someone without conducting a proper reference check is like placing a loose cannon in front of your patients - dangerous and unpredictable. What you don’t know can hurt you! Avoid hiring a toxic employee!

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Here are 15 questions you should ask in every reference check.  
1. What was your relationship to this individual?
2. What were their primary responsibilities?
3. What are their major strengths/assets?
4. What areas could they develop or improve on?
5. Please comment on their effectiveness as a communicator (verbal and written).
6. What motivates them to be successful?
7. What type of position would they be best suited for?
8. Were they a valuable member of the team?
9. What unique skill did they bring to your clinic?
10. How would you describe their absenteeism record in relation to other employees?
11. Did you ever reprimand or disciplined this individual?  If so, what were the circumstances?
12. What three adjectives best describe their personality?
13. Please assess the following:
14. What was their reason for leaving your employment?
15. Would you rehire them, why or why not?

Topics: Hiring & Firing

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